From October 3rd 2016, it has been possible to pay rent to Six Town Housing using your phone’s keypad, following feedback from their tenant led Customer Review Group (CRG).

Six Town Housing’s automated telephone line is being updated after the CRG asked if it could be easier and quicker for tenants to access the services they need.

The CRG also provided feedback that some tenants do not realise when they call Six Town Housing that the following services are delivered by Bury Council; Housing Applications, Pest Control, Council Tax and Bin Collections. The automated phone line will be updated to make this clearer and offerring the ability for the caller to be directed straight through to the right Council department without hanging up.

When you call Six Town Housing, you will now be presented with 5 options, which you can access by selecting the relevant number on your phone’s key pad. Just listen out for the audio prompts when you call.

This includes paying rent using their automated payment line (please have your payment card and customer reference number ready).

Full details of the new service here.