The ‘ring and ride’ service are providing some one-to-one district surgeries where you can:
• meet the local Management
• receive information on the service
• discuss any topic in relation to the service

Monday 9th April 2018
Manchester South 10:00 – 11.30, Didsbury Library, Wilmslow Road, M20 2DN
Manchester North 13.00 – 14.30, North City Library, 1st Floor, Rochdale Road M9 4AF

Tuesday 10th April 2018
Bolton 10:00- 11.30,The Hub Centre, Bold Street, BL1 1LS
Stockport 10.00 – 11.30, Stockport Central Library, Wellington Road, SK1 3RS
Trafford 10.00 – 11.30, Stretford Leisure Centre, Briggs Road off Great stone Rd, M32 0ZS
Wigan 13.00 – 14.30, Wigan Life Centre, Community Zone, 1st Floor, College Avenue, Millgate WN1 1NJ

Wednesday 11th April 2018
Bury 10:00-11.30, Mosses Community Centre, Cecil Street, BL9 0SB
Rochdale 13.00 – 14.30, Sparth Community Centre, Norman Road, OL11 4HS

Thursday 12th April 2018
Salford 13.00 – 14.30, St Georges Centre, Cromwell Road, M6 6SB

Friday 13th April 2018
Oldham 10.00 -11.30, Oldham Central Library, Greaves Street, OL1 1AL
Tameside 13.00 – 14.30 Age UK, Katherine Street, OL7 7AW

If you live within 6 miles of the venue and are eligible for transport telephone 0161 200 6011 or 0845 688 3989, you can book up to 7 days in advance, booking lines are open Mon – Fri 8am – 4pm

At a recent meeting of Bury’s Full Council, Lib Dem Councillor Tim Pickstone asked a question on the level of complaints received by Ring and Ride, following a request from a local resident:

Question:
Could the Authority’s representative to Transport for Greater Manchester Committee give members an update on how the Authority tracks customer satisfaction with the ‘Ring and Ride’ service? For example, what is the number of complaints received about Ring and Ride, or what customer satisfaction surveys are undertaken and how do both of these compare to previous years?

Answer:
Ring & Ride is operated by Greater Manchester Accessible Transport Limited (GMATL). Between April – December 2016, GMATL received 52 complaints; this is in comparison to 26 complaints for the whole of 2017. GMATL record all of their correspondence and have responded to a lot of other queries such as wheelchair assessments, regular bookings and compliments. In 2016 they received 25 queries and 6 compliments, in 2017 they received 27 queries and 11 compliments.
The TfGM customer relations team responds to and logs only those complaints received directly by TfGM. TfGM logged 42 complaints in 2016 and 39 in 2017. The number of complaints made to TfGM is relatively stable with no significant increase in complaints from previous years. There is no particular trend in complaints.
There are some instances, however, where complainants have issues that take a while to resolve. If they complain on more than one occasion about the same issue, it is logged as new complaint each time rather than rolled into one case.
GMATL carry out annual passenger surgery days where service users are invited to come and talk to TfGM officers and GMATL staff to outline any concerns and complaints they have.
TfGM officers are working with GMATL to improve the complaints procedure for Ring & Ride, and to improve the logging of complaints and ensure that all complaints addressed.

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